Power2Drive 2024: EVBox massively expands program and services
Oh yes, they are very satisfied with the new stand location inside the halls rather than outside, especially since they are conveniently located next to the lecture stage in one of the main aisles, where there is a lot of foot traffic. We received this feedback unanimously from Marisa Mehnke, the marketing specialist at EV Box, and her team, where they showcased the Livo 2, a new charging station for private households, specifically for users who want to charge with their own solar power. And Ramin Razizadeh, Global Head Automotive at EVBox, explained at the Think Tank with the theme "How do we accelerate the mobility transition" that they are currently accelerating in all areas – both in AC charging and DC areas, which is why they are also stepping up in all areas. With new products, but also in service.
The Livo features several intelligent charging functions, including the ability to charge at home with your own solar power via an EEBus-compatible energy management system in two ways: via an energy management system from a third party or via the Dynamic Load Balancing Kit from EVBox and the EVBox Everon app.
Three charging modes for different use of PV power
According to Rombout Heesterman, Director AC Product Management at EVBox, there are three charging modes: “Full Power,” where the Livo charges at maximum capacity, using both solar and grid power. In “Hybrid” mode, it charges with solar power and only uses grid power as needed, and in “Solar Only” mode, it charges exclusively with solar power. And how does this work best in practice? There is an immediate answer to that too: coupling with a third-party energy management system for solar charging is best suited for homeowners who also want to optimize other large electricity consumers in their house, such as heat pumps, air conditioning systems, or stationary batteries. Both EVBox Livo and EVBox Livo 2 can be connected to an energy management system that supports EEBUS. Heesterman adds:
“For homeowners, it is more important today than ever to reduce their electricity costs and their CO2 emissions. Our goal is to develop chargers that support the energy transition while also easing the load on the electricity grid. At EVBox, we are developing exactly these kinds of charging solutions, and I am proud that they contribute to a sustainable future and provide drivers of electric vehicles with more control."
They have also taken the next step in DC charging: The EVBox Troniq High Power has now received calibration law certification for public fast charging in Germany and Austria. The 400 kW DC fast charging station now meets the high data security requirements of German calibration law, thus guaranteeing a transparent measurement and billing process for end consumers. The charging station is now ready for use in semi-public and public areas in Germany and Austria. Indeed, EVBox is increasingly targeting the semi-public and public sector in Germany and Austria, especially since they have also incorporated the AFIR regulations.
EVBox is also ramping up service and remote diagnostics – with EVA Global
And because the best station is only as good as its service, EVBox has also made improvements here, as Ramin Razizadeh, Global Head Automotive at EVBox, explains to us. Level-1 support has been outsourced to EVA Global, an EV-specific business partner, to improve customer satisfaction. This step is accompanied by various initiatives to improve the serviceability of EVBox, such as remote diagnostics for public charging stations. This allows problems to be identified, read out, and ideally resolved more easily and quickly. This new collaboration with EVA Global was developed in parallel with various initiatives to improve the EVBox aftersales department.
EVA Global offers services such as the introduction of LiveChat, a virtual assistant on the website, and the implementation of a remote diagnostics system for its fast-charging offering. The decision to switch to EVA Global was made because both companies want to provide strong support tailored to the specific needs of the EV market. For EVBox customers, this means 24/7 Level 1 support in German, English, Dutch, and French.
The advantage: EVA Global already offers many services, including Level-1 and Level-2 support, as well as assistance in managing Field Service Provider (FSP) networks, making it a specialized partner in the EV industry. With a diverse customer base including Charge Point Operators (CPOs), fleet owners, EV infrastructure companies, the energy sector, and vehicle OEMs, EVA Global is the ideal partner for the evolving needs of EVBox due to its extensive experience and global reach.
Improved service for public EV chargers
This is particularly beneficial for the DC fast-charging program, where they want to avoid any shortcomings, including the EVBox Troniq Modular with up to 240 kW charging power and the EVBox Troniq Tower with up to 400 kW charging power. Let's delve deeper into the remote diagnostics capabilities: Thanks to the integration of a telematic remote diagnostics device into the fast-charging stations, EVBox support is becoming increasingly proactive. This technology enables round-the-clock diagnostics of the stations, and any performance discrepancies can be proactively detected by EVBox within a few hours to resolve the issue with the customer as quickly as possible.
By migrating the support operations to EVA Global, EVBox also expects significant cost savings. A streamlined cost model allows EVBox to allocate resources more effectively while maintaining a high standard of service.
What does this mean?
Additionally, EVBox has made several adjustments for 2024: AC coupled with solar, DC compliant with AFIR and calibration law, and service upgrades have also been made.
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