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On-Demand Service: Handbook Helps with Planning and Implementation

Call buses or dial-a-ride taxis can be a good complement or alternative to public transport, especially in rural areas. A publication by the Federal Institute for Research on Building, Urban Affairs, and Spatial Development (BBSR) provides practical guidance for demand-driven services.

The new publication from BBSR provides concrete assistance for the implementation of on-demand services as a valuable addition to public transport. For example, the electric on-demand service "Holibri" has been replacing less frequented bus lines in Höxter for the past three years and has become so well established that its success story will continue even after the end of the three-year project period funded by the state of North Rhine-Westphalia. (Photo: nph)
The new publication from BBSR provides concrete assistance for the implementation of on-demand services as a valuable addition to public transport. For example, the electric on-demand service "Holibri" has been replacing less frequented bus lines in Höxter for the past three years and has become so well established that its success story will continue even after the end of the three-year project period funded by the state of North Rhine-Westphalia. (Photo: nph)
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Johannes Reichel
von Martina Weyh

A new practical guide from the Federal Institute for Research on Building, Urban Affairs, and Spatial Development (BBSR) shows how on-demand transportation – such as dial-a-ride buses or collective call taxis – can complement regular scheduled services in rural areas in a demand-oriented way. The "Manual for Planning Flexible Service Forms in Public Transport" is aimed at planners responsible for organizing public transport in counties, municipalities, and transport companies.

"In rural regions, where population density is often low, it is particularly challenging for counties and municipalities to provide demand-oriented mobility services. The traditional scheduled bus service quickly reaches its limits because there is often a lack of sufficient demand," says Dr. Peter Jakubowski, Head of the Spatial and Urban Development Department at the BBSR. "One solution we see is: Dare for more flexibility! The bus only comes when it is actually needed and is booked via app or call."

Call buses, dial-a-ride taxis, and other demand-oriented services increase the efficiency of public transport and would make mobility more planable for the responsible authorities. Furthermore, digitalization facilitates the implementation of such services.

Detailed and Clear for Practical Implementation

The handbook guides you step-by-step through the planning, implementation, and operation of on-demand rides. The main focus is on the following questions: What services are available for which user groups? How large is the potential demand? What organizational and financing model is suitable? What funding opportunities are available? Which stakeholders should be involved in planning, service ordering, and provision? And how does customer-oriented communication support the introduction and operation?

These and other questions are answered in detail in the individual modules of the guide. Each module is supplemented by checklists that help replicate the individual planning steps.

The handbook was funded by the "Shaping Regions" program. With this program, the Federal Ministry of Housing, Urban Development and Building, in cooperation with the BBSR, promotes projects in rural areas.

The publication is free of charge and can be ordered via email to publikationen.bbsr@bbr.bund.de or accessed on the BBSR website » 

Translated automatically from German.
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