Mercedes-Benz Vans: Rolling Auto Repair Shop for Customer Vehicles

The auto repair shop comes to the customer. Time-consuming maintenance or repair measures and thus costly vehicle downtimes can be minimized with the new Mobile Service from MB Vans. For the first time, the transporter division of the Stuttgart-based Mercedes-Benz Group is enabling commercial and private customers to have their vehicles repaired on their own premises. For this purpose, the automotive company has converted its Sprinters into mobile service workshops for "plannable service scopes such as maintenance, inspections, and repairs" on MB transporters. This allows the respective procedures on the vans to be carried out directly on the business premises or private property as needed. The MB Sprinters equipped as mobile workshops are set up according to the most common measures on electric and combustion vehicles and will initially be offered by participating sales partners in Germany, Austria, Spain, and Denmark.

More Focus on Commercial Customers

A similar service is currently being offered by Mercedes-Benz with the Mercedes-Benz Vito as a mobile workshop targeting private customers – for selected partner businesses in Germany, the USA, and Norway. With the Sprinter, the offering is now being specifically expanded to the commercial clientele, although according to the press release it can also be handled flexibly. With this, the provider wants to underline the "premium claim of Mercedes-Benz Vans in service," as stated. The Mobile Service aims to aggressively tap into additional markets now.

This results in several advantages for customers: workshop-related downtime of the vehicles is reduced. Commercial users can conveniently manage several of their vehicles in just one appointment and one trip – "regardless of the type of drive," it says. The availability of the vehicles (operative uptime) for commercial customers is thereby increased, leaving more time for their own business.

Increase the Efficiency of Businesses

They want to offer their commercial customers a first-class, tailored service, emphasizes Klaus Rehkugler, Head of Mercedes-Benz Vans Sales & Marketing. The new Mercedes-Benz Mobile Service can minimize time-consuming workshop visits and offers the trade genuine added value by avoiding costly repair and downtime:

“We especially support our fleet customers in maximizing the operational time of their vehicles and avoiding unexpected downtimes as much as possible through efficient maintenance management.”

Experts and Genuine Parts

The service package of the mobile workshops includes trained Mercedes-Benz professionals and service experts. Original parts, high-quality service, and the latest diagnostic equipment are used to ensure the "high Mercedes-Benz quality and performance" of a stationary workshop. Additionally, the range of services includes:

“The service portfolio covers a wide range of maintenance tasks from diagnostics, software updates, and replacing wear parts like brake pads and filters to changing operating fluids. Repairs such as those for windows, exterior mirrors, bumpers, or tail lights can also be carried out.”

Equipped for the Most Important Cases

The Sprinter includes the complete workshop equipment "including a lifting system for vehicles up to 5.5 tons." With this equipment, the first ten Mobile Service Sprinters are now arriving at selected Mercedes-Benz service partners in Germany. In the future, according to the announcement, electrified Sprinters will also provide the service.